We understand that finding the right mental health services while considering your financial situation is essential. That’s why we offer a range of payment options designed to provide convenience and flexibility. Whether you prefer to use insurance or pay out-of-pocket, we have you covered.

At Pillars, we acknowledge that understanding the costs of medical care can often be confusing and uncertain. However, we strive to break that pattern by providing clear expectations and assisting you in making informed decisions. While insurance terms like deductibles, co-pays, and out-of-pocket maximums may differ for each individual, we recognize the importance of addressing this aspect and offering flexibility to ensure you receive the care you need.

Insurance Based Services

Regarding mental health insurance coverage, Pillars has collaborated with insurance providers to ensure that your services are covered when desired. Upon your request, we will verify your insurance benefits and provide you with an estimated cost of your treatment. However, please note that insurance ultimately remains the responsibility of the patient. We kindly ask you to be familiar with your insurance benefits and contact the customer service number on the back of your insurance card to gather all the necessary information.

We proudly accept all forms of Indiana Medicaid, including Caresource, Anthem HIP, MHS, and MDWise, as well as most private insurers such as Aetna, Ambetter, Anthem BCBS, Cigna, and United Healthcare/Optum.
Terms such as deductibles, copays, coinsurance, and out-of-pocket maximums are important to understand as they impact your financial responsibility.

Deductible: A deductible is the amount of money you need to pay for your medical or mental health services before your insurance coverage kicks in. Let’s say your insurance plan has a $500 deductible. If you receive a $600 medical bill, you will first pay $500 out of your own pocket, and then your insurance will start helping to cover the remaining costs.

Copay: A copay is a fixed amount of money you are required to pay for each visit to a healthcare provider. For example, if your insurance plan has a $25 copay for mental health visits, you will pay $25 at the time of each visit, and your insurance will take care of the rest of the cost.

Coinsurance: Coinsurance is the percentage of the medical or mental health bill that you are responsible for paying after you have met your deductible. For instance, if you have a 20% coinsurance, it means that you are responsible for paying 20% of the bill, while your insurance will cover the remaining 80%.

Out-of-Pocket Services

Additionally, at Pillars, we offer cash rates for those who prefer to pay out-of-pocket without using insurance. These cash rates provide a straightforward and convenient option for accessing our counseling services.

Provisionally Licensed: $100
Independently Licensed: $125
Licensed Psychologist: $150

We also understand the importance of making mental health services accessible to all individuals. To further accommodate our clients, we offer reduced rates for sessions with our interns. These sessions are available at a discounted rate of $50, providing an affordable option without compromising the quality of care you receive.

Our goal is to ensure that finances are not a barrier to receiving the support you need for your mental well-being.

Payment Process

To simplify the payment process, we have implemented an online billing system that stays up to date with your account status and offers convenient features:

  • Easy Payment Portal Access: Our client portal allows you to update your client details, insurance information, view invoices, statements, and make payments effortlessly.

  • View Payments: You can monitor payments made by your insurance provider once they have been processed.

  • Multiple Payment Methods: You can make payments online using your credit or debit card, HSA, FSA, or choose to process payments through insurance or out-of-pocket.

  • Billing: We handle the billing process and will submit claims to your insurance on your behalf. However, please note that insurance does not guarantee payment.

  • Paperless Billing: We primarily send statements and invoices through our client portal, but paper bills are available upon request.

  • Payment Plans: We are committed to working with you and your budget to ensure you can access the help you need.

  • Billing Support: Our dedicated staff is available during our administrative business hours to assist you with any billing questions.

When it comes to insurance insights, it’s important to note that medical and mental health insurance may have different coverage. In some cases, medical insurance might not cover mental health services, or your coverage for mental health may be through a different insurance company than your medical coverage. We urge you to review your insurance coverage as it ultimately remains your responsibility as the patient.

For further clarification or any questions you may have about billing, please don’t hesitate to contact us at 219-323-3311, opt. 2.

We strive to provide you with exceptional mental health services while ensuring transparency, flexibility, and affordability. Your well-being is our priority, and we look forward to assisting you on your journey to better mental health.