Do Pillars’ providers prescribe medication?

Our clinicians specialize in psychotherapy or counseling and do not prescribe medication.

What is the difference between psychiatrists/psychologists?  Which one are our clinicians?

Our office is staffed with psychologists and other mental health professionals. Psychiatrists prescribe medication while psychologists work with you through different means of mental health treatments.  

How can I schedule an appointment?

You can reach out directly at 219-323-3311, prompt 1, email us at, or fill out a form via our website.

What is an intake appointment?

An intake is the initial assessment scheduled with one of our trained intake clinicians. They will gather background information and further discuss your treatment goals to help find you the best clinician to meet your treatment needs.

Will my intake therapist be my therapist going forward?

Not necessarily. If the intake coordinator feels they would be the best fit clinician for you and your needs, they may be assigned to continue therapy with you. However, if the intake coordinator feels as though Pillars has another clinician who is better suited for you, they will reach out to that clinician so that they can schedule appointments with you going forward. That said, if you feel like the intake therapist is a good fit, don’t hesitate to let them know. It may not impact your placement, but it also never hurts for them to get to hear a nice encouraging word. 

Can I request my own therapist?

Yes, during your intake appointment. If you have a preferred therapist, we recommend you let the intake clinician know. However, sometimes that therapist may have a full caseload or limited availability that may not work out for you, but we try our best to match you with the best fit.

How long will the intake appointment last?

Intake appointments generally last between 45 minutes to an hour. The appointment length may vary, but it should not last longer than an hour. Our intake clinicians will do their best to gather as much information as possible to determine the best fit clinician for you.

How long will I have to wait to see my therapist after having my intake appointment?

This depends on the availability of our clinicians and your treatment needs. Our goal is to find you a therapist, who is the best fit and can help you reach your goals. Sometimes this may take longer due to logistics, such as availability and scheduling. 

Do you take insurance?

Yes, Pillars accepts most insurances, but we recommend that you check with your insurance company to understand your mental health benefits. If you are hoping to use in-network benefits you should call, so that you can be sure the services are covered in-network with Pillars, prior to scheduling your appointment.

Do you take HMO insurance?

We do accept HMO insurances; however, you will need a referral from your primary care physician before we can schedule an appointment. 

What if I don’t have insurance?

We offer cash pay rates that vary depending on the clinician you see. Additionally, we offer a reduced cash rate to see our student clinicians, who are under the supervision of a licensed provider. 

How do I know what I will end up paying after my insurance pays their portion?

We recommend contacting your insurance company to determine what they cover and what your responsibility would be. If you have a copay, that will be due at the time of service. If you have a deductible, we recommend that you pay a minimum of $50/session until your deductible is met. This is to help you avoid incurring a large bill. However, if that isn’t something you can afford, we are here to work with you on finding the best financial fit for you and your needs.

Can I make payments or set up a payment plan?

Yes, you can make payments through our easy to use client portal or set up a payment plan with our billing department by dialing 219-323-3311, prompt 2.

What if I have two insurances, how do I know which one is primary?

We recommend that you contact your insurance providers to clarify which insurance is listed as your primary to avoid claims being denied. Medicaid is usually considered to be secondary.

What if I have a telehealth appointment and I haven’t received my link to the appointment yet?

Our clinicians send the appointment link out the day of the appointments. At times, the clinician may have back-to-back sessions scheduled and may not send your link until approximately 15 minutes before your appointment. If you have not received your link at least 15 minutes before your appointment, please contact your clinician directly, or call the main office at 219-323-3311.

Do you accept Medicaid?

Yes, we accept all forms of Medicaid. We do recommend contacting your insurance company to see if you have mental health benefits or need a prior authorization. 

Do you accept Medicare?

We are currently not in-network with Medicare.

What if I have an emergency and I cannot get a hold of my clinician?

Call 911 if you have an emergency and do not wait for your clinician to contact you.